SHIPPING & RETURNS.
SHIPPING & RETURNS
To which countries does DUTCH. Cosmetx deliver?
At this point we deliver to The Netherlands, Belgium, Germany, France, Italy, Spain, Portugal & more! See our Shipping tabel below for all countries. We try to add more countries to this list as soon as possible, so stay tuned!
Why is there no free-delivery to my country?
During the Launch Offer we pay the standard delivery for all orders to The Netherlands. This is possible because we ship from The Netherlands. Unfortunately, it is not yet possible to offer free delivery internationally.
Which shipping carrier do you use?
We use multiple shipping carriers to get the products to you asap.
When can I expect my DUTCH. products to arrive?
We aim to get your DUTCH. product to you asap! All regular orders placed before 15:00 (4pm GMT+2) on business days are packed/send the same day. Find more info about delivery times and shipping fees below.
*Please note, all DUTCH. X YOU (personalized) products need a bit more love so take +/- 4 business days extra (add to the delivery time mentioned in the table below).
|
|
Delivery time | Shipping fee (€) |
| The Netherlands | 1-2 business days | 4,96 (free) |
| Austria | 4-5 business days | 8,90 |
| Belgium | 3-4 business days | 7,09 |
| Brazil | 6 - 10 business days | 15,49 |
| Bulgaria | 4-7 business days | 10,45 |
| Croatia | 4-7 business days | 10,45 |
|
|
4-6 business days | 10,45 |
| Denmark | 4-8 business days | 8,45 |
| Finland | 3-5 business days | 10,45 |
| France | 3-5 business days | 8,90
|
| Germany | 3-5 business days | 7,40 |
| Greece | 4-6 business days | 10,45 |
|
|
3-4 business days | 11,03 |
| Ireland | 6-8 business days | 14,40 |
| Italy | 4-7 business days | 8,90 |
| Poland | 3-5 business days | 10,45 |
| Portugal | 6-8 business days | 10,45 |
| Slovakia | 4-6 business days | 10,45 |
| Slovenia | 4-6 business days | 10,45 |
| Spain | 4-5 business days | 8,45 |
| Sweden | 3-4 business days | 8,45 |
| United Kingdom | 3-4 business days | 10,45 |
| United States | 5-8 business days | 21,45 |
We hope to add more countries to the list as soon as possible. Let us know which ones we should add at info@dutchcosmetx.com.
Unfortunately, some of the shipping rates are very expensive. We wish we could change it but we can't..
At this point we don't ship to P.O. Box, APO, FPO and DPO addresses.
How can I track my order?
You will receive an email once we have packed and sent your package. This email has your personal Track & Trace link. Click on the link to see when you are your DUTCH. product will be united <3
I received an incorrect item/item is missing, what should I do?
Oh no! Please contact us (info@dutchcosmetx.com) as soon as possible. If the product is unopened/unused. Please keep it like that and make pictures of the products. It will help us help you :)
I would like to return a product, how can I do this?
At this point we can't offer free returns. Hopefully you love your product as much as we do, but if you don't, please first email us (info@dutchcosmetx.com) with your order number and let us know why you would like to return the product. We will help you with your request and provide the information needed.
We accept returns when they meet the following criteria:
- The product is unopened/unused
- It is not a DUTCH. X YOU (personalized) product
- You have the original shipping box
- Free gifts/goodies must also be returned
- You have returned the product within 14 days after receiving the product
We recommend to send the package with a Track & Trace code. Most of the times when you don't, the product will get "lost".. That would be sad for both of us!
We will review the returned item(s) as soon as possible, but within 7 days after receiving.
Return address:
DUTCH. Cosmetx B.V.
Bermweg 370
2907LB Capelle aan den IJssel
THE NETHERLANDS
*Please add your order number and/or full name to box of the returned package.
I ordered a DUTCH. Collection, can I return one item?
Yes. You can return one item, when you meet all the criteria to receive a refund, we will refund the one product you returned. For example: You ordered a Double DUTCH. worth 38,- and you want to return the gloss. The refund would be 38 - 23 = 15,-.
Can I get a refund when when my package get lost?
We send all packages with a Track & Trace code so we know exactly where your package is. If your package get lost, please contact the carrier mentioned in the email with the Track & Trace link. They are responsible for the package from the moment we have handed it over to them. If the problem doesn't get solved please contact us at info@dutchcosmetx.com.
Did you not find the answer to your question? Please fill out the contact form on the website or email us at info@dutchcosmetx.com and we will try to help you as soon as possible!